Privacy Policy

Your privacy is important
The Canberra International Music Festival Ltd. (CIMF) respects the rights of our patrons, staff, suppliers and partners to decide when and how their personal information is used, and for this reason, we have chosen to comply with the Privacy Act 1988 (Cth) (Privacy Act) and Australian Privacy Principles (APPs) . The Board has decided under the provisions of that Act relating to smaller businesses not to “opt-in” at this stage to the formal procedures of the Act in view of the extra administrative costs involved in formally opting in.

Our commitment to privacy is reflected in:
• the freedom to visit our website and access most information without the need to give us any personal information;
• the choice to give us personal information if you wish to receive information about the CIMF and related activities; and
• a pledge that we take reasonable steps to protect the information we hold in accordance with the Privacy Act and accepted industry standards.

Information We Collect About You
We may collect personal information about you where this is reasonably necessary for, or directly related to our functions and activities.

The kinds of personal information we collect includes personal details such as your name, address, phone number, email address and student ID number and Institution (where applicable).

We may also need to collect your credit card details to enable us to process a payment from you. Additional information we may collect includes your preferences for various services we provide.

We collect personal information for recruitment and personnel management purposes (in relation to CIMF staff and job applicants).

How We Collect Personal Information
We collect information about you when you interact with us. This includes when you use our online services such as subscribing to receive updates on happenings behind the scenes of the CIMF. We also collect information about you when you complete our online or paper forms, for example when you complete an application form to become a CIMF member or sponsor, when you purchase tickets to attend CIMF concerts or when you donate funds to the CIMF.

We will generally collect personal information directly from you, unless it is unreasonable or impracticable to do so. We may in limited circumstances collect information from someone else where this is authorised or required by law, or you consent.

In certain circumstances, we may place a cookie on your computer through your web browser. A cookie is a small data file that is sent from our webserver and stored on your computer’s hard drive. The cookie is not linked to your personal information and cannot be used to identify you. Its only purpose is to enable our systems to recognise your browser and provide you with a better interaction with our website. You may choose to reject the cookie, which will still allow you to visit the website, but may limit your experience and access on the site.

Website Activity
We collect information on website activity, such as the number of visitors, the number of pages viewed, navigation patterns, what systems users have and the date and time of visits. This information is not personal information and is collected for statistical purposes only.

Website Analytics
We use Google Analytics to collect data about your interaction with our website, which is hosted by a third party. This helps to promote our services more effectively and to improve website user experience. Google Analytics uses cookies and JavaScript code to collect data and anonymously track how users interact with our website. This may include your IP address, geographic location (country only), browser and device type, pages viewed, date and time when webpages were accessed, and documents downloaded. This information will enable Google to offer targeted advertising to you. If you do not want to be a recipient of targeted advertising, you can opt out through the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.

Use and Disclosure of Personal Information
CIMF will only use and disclose your personal information in accordance with the Privacy Act and APPs.

We use your personal information for the purpose it is collected. This includes
• processing your membership application;
• processing your purchase for concert tickets, CIMF events and merchandise;
• processing your donations;
• responding to your enquiries;
• ensuring you receive CIMF news and updates when you choose to subscribe to such services; and
• working with you if you become a CIMF sponsor.
CIMF provides its patrons with a number of options for making payments. All payments made to CIMF by credit card are processed through a company called Trybooking Pty Ltd. You can access the Trybooking Privacy Policy from their website at:

CIMF periodically conducts direct marketing campaigns to promote the Festival and related activities. We may use your information to provide you with details of upcoming events and concerts. In these circumstances, we will provide you with details about how to opt-out of future campaigns.

We may disclose your personal information where you have requested a particular service that is provided by that third party.

We may also disclose your personal information to a debt collection agency where it is necessary for debt collection purposes.

Quality of Personal Information
Our aim is to ensure that your personal information is accurate, complete and up-to-date. To help us with this, please contact us if any of you consider the information you have provided requires updating. We will take reasonable efforts to correct the data.

Personal Information Security
CIMF is committed to keeping the data you have provided to us secure. CIMF take reasonable steps to protect your personal information from unauthorised loss, misuse, modification or disclosure.

Information provided to process payments through Trybooking is warranted by them to be Payment Card Industry (PCI) Level 1 Compliant . For further information, please view Trybooking’s Privacy Policy at

Access to and Correction of Personal Information
You can request CIMF to provide you with access to the personal information that we hold about you, or seek correction of that information. To request access please contact us using the details provided below.

The CIMF website contains links to third party websites. Please be aware that CIMF is in no way responsible for the privacy practices on these sites. You should check the privacy policies of any third parties before disclosing your information.

Contact Us
If you have any questions about this Privacy Policy, the privacy practices of CIMF or you wish to make a privacy complaint, please contact:

General Manager
Canberra International Music Festival Ltd
Ainslie Arts Centre
Elouera Street, Braddon
Canberra ACT 2601
Telephone +61 2 6230 5880

We reserve the right to change this Privacy Policy at any time. We suggest you review this Privacy Policy periodically for changes. Further information on the Privacy Act and the Australian Privacy Principles can be found at